Customer Service

Customer service of Sambrosa Care

Last updated: 10th of March, 2017

Order

For your convenience, we have Paypal and secure Shopify payment available. If you prefer to place a phone order or have any questions concerning your order, please call our number:

 

Payment options

For orders within the USA we accept Visa, MasterCard, American Express, JCB, Diners Club International credit and debit cards and Paypal.

 

Sales tax

All taxes are included in our prices, so we don’t charge extra sales tax.

 

Billing terms

Your credit card, debit card or Paypal account will be charged after you have placed a successful order.

Return policy

We want you to be fully satisfied with every item that you purchase from www.sambrosadreams.com. If you are not satisfied with an item that you have purchased, you may return the item within 30 days from the order date for a full refund of the purchase price, minus the shipping, handling, gift wrap, or other charges.

The item must be returned, unused or used, in good condition, in original boxes, to ensure full credit.

Follow the steps below to return your purchase:

  • Add the following information in your package for returning an item: your billing name and address and the order number of the item.
  • Pack the item securely.
  • All products must be returned, unused or used, in good condition, in original boxes (whenever possible), to ensure full credit.
  • All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

Ship the return package to:

          Sambrosa Care

          5042 Wilshire Blvd #38242

          Los Angeles, CA 90036

Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.

Our Standard Return policies do not apply to free items.

 

Refund policy

When you have successfully returned the item to us, you can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.

 

Handling charges

We do not calculate any handling charges on your order.